Contact our Customer Service Centre to receive assistance with card management and queries such as:

  • Order and block cards
  • Request status reports on orders and queries
  • Change card details
  • Report lost and stolen cards
  • Enquire about fraud

Phone:

0860 266 666

Emails:

Block card - blockcard-za@shell.com
Card Feedback & Issues - cardfeedbackandissues-za@shell.com
Card New Business - cardnewbusiness-za@shell.com
General Card Requests - generalcardrequests-za@shell.com

*Current Shell Fleet Customers may contact the Wesbank Service Centre for assistance:
Phone: 0861 474 355
Email: shelladmin@wesbank.co.za

More in Shell fuel card

Why get a Shell fuel card?

However large your fleet might be, join hundreds of business customers nationwide who already take advantage of more than 110 years of local fuel expertise.

Find the right card

Whether you run a single car or a fleet of trucks, our fuel card is designed to help. Because we know it’s the small things that make a big difference when it comes to your business.