{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Motorist, Loyalty customer, Shell App user","text":"\u003Cp\u003EInformation for individuals who are or were a retail customer, member of a Shell loyalty program, visitor to a Shell website and/or user of a Shell digital application.\u003C/p\u003E\r\n\r\n\r\n","links":[{"name":"Motorist, Loyalty customer, Shell App user","value":"https://www.shell.co.za/privacy/b2c-notice.html"}],"image":{"src":"https://www.shell.co.za/privacy/b2c-notice/_jcr_content/root/metadata.shellimg.jpeg/1699257074064/shell-gratis-bensin-sebulan.jpeg","alt":"Employee giving Shell Clubsmart","width":2085,"height":1390}},"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.za/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.za/"},{"name":"Privacy notices","value":"https://www.shell.co.za/privacy.html"},{"name":"Motorist, Loyalty customer, Shell App user","value":"https://www.shell.co.za/privacy/b2c-notice.html"}]},"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","model":{"title":"Motorist, Loyalty customer, Shell App user","text":"\u003Cp\u003EInformation for individuals who are or were a retail customer, member of a Shell loyalty program, visitor to a Shell website and/or user of a Shell digital application.\u003C/p\u003E\n"},"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/page-header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/section_header","model":{"text":"\u003Ch2\u003EPrivacy Notice - Motorists, Loyalty or Energy Customers, Shell App users and visitors to our websites\u003C/h2\u003E"}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EThis notice sets out what personal data we collect, for what purposes and your rights in this respect.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple/text_683188621","model":{"title":"What does this Privacy Notice cover?","text":"\u003Cp\u003EThis Privacy Notice provides information regarding the processing of your personal data when using services and/or purchasing products from or on behalf of a company or companies within the Shell group of companies (‘Shell’ or ‘we’) whether as:\u003C/p\u003E\n\u003Cp\u003E(i) a retail, energy or e-mobility customer;\u003Cbr\u003E\n(ii) a member of a Shell loyalty program such as V+ plus, , SHARE Program or equivalent in your location (‘Shell Loyalty Programme’);\u003Cbr\u003E\n(iii) a visitor to a Shell website (‘Website’ or ’Shell Website’); and/or\u003Cbr\u003E\n(iv) a user of the Shell Application or other Shell applications (‘Shell App).\u003C/p\u003E\n\u003Cp\u003EAs well as this Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how Shell is processing your personal data. This would be the case for example if you are an energy or e-mobility customer. In those instances, such privacy notices will be communicated to you separately.\u003C/p\u003E\n\u003Cp\u003EThis Privacy Notice explains \u003Cstrong\u003Ewhat\u003C/strong\u003E personal data are processed about you; \u003Cstrong\u003Ewhy \u003C/strong\u003Ewe are processing your personal data and for which purposes; for \u003Cstrong\u003Ehow long\u003C/strong\u003E we hold your personal data for; \u003Cstrong\u003Ehow to access and update\u003C/strong\u003E your personal data, as well as the options you have regarding your personal data and \u003Cstrong\u003Ewhere to go for further information\u003C/strong\u003E.\u003C/p\u003E\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EIf personal data of children is gathered this requires consent of the parent or guardian.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy/text_683188621","model":{"title":"Special Notice - if you are under 18 years old. Processing children’s personal data","text":"\u003Cp\u003EExcept in those cases where Shell organizes educational events specifically designed for children, we do not intentionally collect personal data of individuals under 18 years old. If you are under 18 years old please do not send us your personal data for example, your name, address and email address. If you wish to contact Shell in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_639004534/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EThis section describes the different sources from which we collect your personal data.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_639004534/text_683188621","model":{"title":"What personal data do we process about you? Collection of information","text":"\u003Cp\u003EWe collect information, including personal data about you, as a Shell customer, user of Shell Apps and/or visitor to a Shell Website or Shell administered social media page (‘Shell Social Media Page’). This information may be either:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EInformation that you provide to us -\u003C/strong\u003E when creating a Shell account profile, we will ask for your name, e-mail address and gender (so that we can address you properly but you do not have to provide us with this information), your contact preferences and information necessary for answering any security questions. If you decide to become a member of a Shell Loyalty Programme, a user of Shell Apps, Shell Drive services or our mobile payments, we may ask you to provide further personal data necessary for the performance of such services and/or authentication such as type of vehicle, driver pattern, date of birth (if collected), communications preferences and mobile number;\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003EInformation that we obtain through your use of Shell services -\u003C/strong\u003E we will also collect information about how and where you use or purchase Shell services and products. Such information may include electronic device information, IP addresses, log information, browser type and preferences, location information, online identifiers to enable ‘cookies’ and similar technologies. Your purchase history includes data regarding (i) specific products you buy, (ii) the total amount of your purchases per transaction, (iii) the time and place of the purchases you make and (iv) the payment method you use, including payment methods embedded in the Shell Apps (such as mobile payment option);\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003EIf you are a member of a Shell Loyalty Programme -\u003C/strong\u003E we will collect information about your participation in these programs; this includes data regarding (i) the type and description of the award you have chosen, (ii) the awards you have chosen, (iii) the amount of points you have redeemed, (iv) the frequency and time of redemption of your points and (v) the delivery method used to provide you with your award (if any). If you are a user of Shell Drive we will collect your recorded journeys, including your vehicle co-ordinates, speed and acceleration, comparing this against other users (if you have consented to the collection of such information, including your location);\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003EInformation gathered through external sources -\u003C/strong\u003E in order to ensure we have the most up to date information about you to provide you with better products and increasingly tailored services, we will combine information that we hold about you, with additional information which is publicly available or obtained through authorised third parties (such as Experian or Acxiom). This includes information about your shopping habits and related products or services that you may use, such as the number of household cars that you possess or the types of cars that you are interested in; or\u003C/li\u003E\n\u003Cli\u003E\u003Cstrong\u003EInformation gathered through social media pages - \u003C/strong\u003EWhen you communicate with us through a Shell Social Media Page (for example, when you comment on, share or react to a post , upload media, send a personal message or subscribe to a Shell Social Media Page), we may receive personal data about you such as your user name, profile picture, hometown, email address and gender. We will use any personal data received from social media in accordance with this Privacy Notice.\u003C/li\u003E\n\u003C/ul\u003E\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"colstart":5,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_639004534/text_907255633","model":{"title":"Shell view of the customer","text":"\u003Cp\u003EWith the aim of ensuring you have a seamless experience with the Shell group, and depending upon the nature of your engagement with Shell, we combine information gathered from the sources referred to above to create a personal profile of you. This enables you to interact with different Shell companies more easily and ensures we have the most up to date information about you in order to better develop services and products and to tailor offers relevant to your specific interests.\u003Ca href=\"/countries/south-africa/en_za/privacy/b2c-notice.html#rights\" target=\"_self\"\u003E\u003C/a\u003E\u003C/p\u003E\n\u003Cp\u003EPlease note however, you have the ability to control how Shell uses this information. You can opt out of having your personal data combined in this way - \u003Ca href=\"https://www.shell.co.za/privacy/b2c-notice.html#rights\" target=\"_self\"\u003E\u003Cb\u003EPlease see the section below\u003C/b\u003E\u003C/a\u003E\u003C/p\u003E\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_639004534","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1925615883/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EWe only process your personal data where we have a lawful basis to do so.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1925615883/text_683188621","model":{"title":"Why do we process your personal data?","text":"\u003Cp\u003EThe personal data covered by this Privacy Notice are only processed:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Ewith your explicit consent;\u003C/li\u003E\r\n\u003Cli\u003Ewhere it is necessary to conclude a transaction with you (such as payment information);\u003C/li\u003E\r\n\u003Cli\u003Ewhere it is necessary for the purposes of the legitimate interests pursued by the relevant Shell company/companies, except where such interests are overridden by your interests or fundamental rights and freedoms; or\u003C/li\u003E\r\n\u003Cli\u003Ewhere it is necessary for Shell to comply with a legal obligation.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EWhere the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"colstart":5,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1925615883/text_222454635","model":{"title":"What are the consequences of not providing your personal data?","text":"\u003Cp\u003EWhere you choose not to provide us with information set out above for the purposes of using a Shell App or participating in a Shell Loyalty Programme the only consequence is that it will affect your ability to fully interact with the Shell App and/or to participate in the Shell Loyalty Programme.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"colstart":5,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1925615883/text_589870226","model":{"title":"Who is responsible for any personal data collected?","text":"\u003Cp\u003EShell Downstream South Africa (Pty) Ltd, with its registered office at The Campus, Twickenham Building, 57 Sloane Street, Epsom Downs, Bryanston, 2021, South Africa, will be responsible for processing your personal data, either solely or jointly with its affiliates within the Shell group of companies.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1925615883","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1026722916/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EThe purposes for which we process your personal data.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1026722916/text_683188621","model":{"title":"For what purposes do we process your personal data?","text":"\u003Cp\u003EWe process your personal data for the purposes of:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Eproviding our products and delivering our services to you;\u003C/li\u003E\r\n\u003Cli\u003Emanaging relationships and marketing such as maintaining and promoting contact with you;\u003C/li\u003E\r\n\u003Cli\u003Eaccount management including account verification (that is, ensuring that only you or someone you have authorized can access your account and information);\u003C/li\u003E\r\n\u003Cli\u003Ecustomer service and development of our products and services;\u003C/li\u003E\r\n\u003Cli\u003Eperformance of and analysis of market surveys and marketing strategies;\u003C/li\u003E\r\n\u003Cli\u003Epromotions and contests offered to Shell customers, including offering you digital rewards to recognise you as a valued customer; or\u003C/li\u003E\r\n\u003Cli\u003Edetecting or preventing fraud if you use a mobile payment function to purchase Shell products (if available in your market).\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EWe may also process your personal data for a secondary purpose where it is closely related, such as:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Estoring, deleting or anonymising your personal data;\u003C/li\u003E\r\n\u003Cli\u003Eaudits, investigations, dispute resolution or insurance purposes, litigation or defence of claims;\u003C/li\u003E\r\n\u003Cli\u003Estatistical, historical or scientific research; or\u003C/li\u003E\r\n\u003Cli\u003Elegal and/or regulatory compliance.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"colstart":5,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1026722916/text_538079783","model":{"title":"Communication and marketing - your choices","text":"\u003Cp\u003EIf you have consented to receive communications from Shell (or if you have previously purchased goods/and or services from us and permitted by local law), you may receive offers that are tailored towards your preferences based on the information gathered about you from the various sources described above in order to provide you with better products and increasingly tailored services.\u003C/p\u003E\r\n\u003Cp\u003EWe may send you service updates and notifications without your advance consent only where such updates and/or notifications are necessary for the proper functioning of the Shell Apps or other services that you use.\u003Ci\u003E\u003C/i\u003E\u003C/p\u003E\r\n\u003Cp\u003EYou may receive pertinent offers and communications by different channels and you may update your subscription preferences via your personal profile settings anytime or use the unsubscribe functionality for the different digital channels.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"colstart":5,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1026722916/text_1459166264","model":{"title":"Transaction security and preventing, detecting and investigating fraud","text":"\u003Cp\u003EWhen you use a mobile payment application to purchase Shell products (if available in your market), you may be asked to provide additional personal details to complete the transaction. We may use the personal data you provide to prevent, detect and investigate fraud and to enforce the terms and conditions of the mobile payment application.\u003C/p\u003E\r\n\u003Cp\u003EWe may share some information with the service providers involved in mobile payments (such as PayPal), including but not limited to your IP address, device ID or unique identifier, loyalty card number for the purposes detailed above as well as for the purposes of collecting points, device type, geo-location information, connection information (for e.g. wi-fi) and mobile network information.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1026722916","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_356032834/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EYour rights and how to exercise them.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_356032834/text_683188621","model":{"title":"Your rights in relation to your personal data","text":"\u003Cp\u003E\u003Ca id=\"rights\"\u003E\u003C/a\u003EWe aim to keep our information as accurate as possible. You can request:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003Eaccess to your personal data;\u003C/li\u003E\n\u003Cli\u003Ecorrection or deletion of your personal data (but only where it is no longer required for a legitimate business purpose such as completing a retail transaction);\u003C/li\u003E\n\u003Cli\u003Ethat you no longer receive marketing communications;\u003C/li\u003E\n\u003Cli\u003Ethat the processing of your personal data is restricted;\u003C/li\u003E\n\u003Cli\u003Ecombining of your personal data from different sources to create a personal profile no longer takes place; and/or\u003C/li\u003E\n\u003Cli\u003Ethat you receive personal data that you have provided to Shell, in a structured, digital form to be transmitted to another party, if this is technically feasible.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003ETo make any of these requests please go to your Shell account profile or please contact us at \u003Ca href=\"mailto:SITI-MLM-Support@shell.com\" target=\"_self\"\u003E\u003Cb\u003ESITI-MLM-Support@shell.com\u003C/b\u003E\u003C/a\u003E in this respect.\u003C/p\u003E\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"colstart":5,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_356032834/text_2040457460","model":{"title":"Who can you contact if you have a query, concern or complaint about your personal data?","text":"\u003Cp\u003EIf you have any issues, queries or complaints regarding the processing of your personal data, please contact us at \u003Ca href=\"mailto:SITI-MLM-Support@shell.com\" target=\"_self\"\u003E\u003Cstrong\u003ESITI-MLM-Support@shell.com\u003C/strong\u003E\u003C/a\u003E for further information or for submitting such requests.\u003C/p\u003E\n\u003Cp\u003EYou may also contact the Shell Group Chief Privacy Office at Shell International B.V. The Hague, The Netherlands - Trade Register No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague, at \u003Ca href=\"mailto:privacy-office-SI@shell.com\" target=\"_self\"\u003E\u003Cstrong\u003Eprivacy-office-SI@shell.com\u003C/strong\u003E\u003C/a\u003E.\u003C/p\u003E\n\u003Cp\u003EIf you are unsatisfied with the handling of your personal data by Shell, then you have the right to lodge a complaint to the Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 South Africa, (Complaints email: \u003Ca href=\"mailto:complaints.IR@justice.gov.za\" target=\"_self\"\u003E\u003Cstrong\u003Ecomplaints.IR@justice.gov.za\u003C/strong\u003E\u003C/a\u003E) or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit \u003Ca href=\"https://www.justice.gov.za/inforeg/\" target=\"_blank\"\u003E\u003Cstrong\u003Ehttps://www.justice.gov.za/inforeg/\u003C/strong\u003E\u003C/a\u003E or \u003Ca href=\"https://autoriteitpersoonsgegevens.nl/en\" target=\"_blank\"\u003E\u003Cstrong\u003Ehttps://autoriteitpersoonsgegevens.nl/en\u003C/strong\u003E\u003C/a\u003E for more information.\u003C/p\u003E\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_356032834","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_360016242/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EWe use cookies on our websites to provide you with the best user experience possible.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_360016242/text_683188621","model":{"title":"Cookies and similar technologies","text":"\u003Cp\u003EShell uses cookies and similar technologies that collect and store information when you visit a Shell Website or use a Shell App. This is to enable Shell to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and manage your cookies preferences by adjusting your browser settings or using the Shell cookies preference tool on Shell Websites – for more information, please refer to the Shell Cookie Policy at \u003Ca href=\"https://www.shell.co.za/cookie-policy.html\" target=\"_self\"\u003E\u003Cb\u003Ehttps://www.shell.co.za/cookie-policy.html\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_360016242","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1812808036/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EShell is committed to safeguarding your personal data.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1812808036/text_683188621","model":{"title":"Security of your personal data","text":"\u003Cp\u003EWe have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Shell services and we regularly test, assess and evaluate the effectiveness of our security measures.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1812808036","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1752593534/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EWho do we share your personal data with?\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1752593534/text_683188621","model":{"title":"Who will we share your personal data with?","text":"\u003Cp\u003EYour personal data are exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EOther companies within the Shell group of companies, including to those which may be located outside of your location;\u003C/li\u003E\r\n\u003Cli\u003EWith your consent, authorized third party companies in co-operation with Shell that may supply products and/or services to users of Shell Apps and Shell Loyalty Programmes;\u003C/li\u003E\r\n\u003Cli\u003EAuthorized service providers involved in mobile payments (such as PayPal, Apple Wallet or Android Pay);\u003C/li\u003E\r\n\u003Cli\u003EAuthorised agents, licensees, service providers, external auditors and/or subcontractors of Shell;\u003C/li\u003E\r\n\u003Cli\u003EA competent public authority, government, regulatory, supervisory, investigative or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to or as permitted by applicable law; or\u003C/li\u003E\r\n\u003Cli\u003EAny person to whom Shell proposes to transfer any of its rights and/or duties.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_1752593534","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_955038338/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EYour personal data may be transferred outside of your country, subject to appropriate safe\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_955038338/text_683188621","model":{"title":"Transfers of your personal data to other countries","text":"\u003Cp\u003EWhere your personal data have been transferred to companies within the Shell group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and for Shell companies in the European Union, European Commission approved transfer mechanisms for transfers to third parties as well as any additional local legal requirements. You can find a copy of Shell Binding Corporate Rules at \u003Ca href=\"https://www.shell.co.za/privacy.html\" target=\"_self\"\u003E\u003Cb\u003Ehttps://www.shell.co.za/privacy.html\u003C/b\u003E\u003C/a\u003E or by contacting \u003Ca href=\"mailto:privacy-office-SI@shell.com\" target=\"_self\"\u003E\u003Cb\u003Eprivacy-office-SI@shell.com\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"colstart":5,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_955038338/text_779915995","model":{"title":"Interacting with Shell through social media","text":"\u003Cp\u003EIf you choose to interact with Shell through social media on a Shell administered social media page such as Facebook, Instagram, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in Shell) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to Shell. You can delete any information that you share on these sites at any time through your relevant social media platform’s account. Shell does not track your activity across the different social media sites that you use. If you send a message to Shell via any messanger service on a social media platform, these messages are held for no longer than one month after receipt. Please contact Shell if you wish to make a request that you are unable to action yourself and which relates to a Shell Social Media Page - \u003Ca href=\"#your-rights-and-how-to-exercise-them-\" target=\"_self\"\u003E\u003Cstrong\u003ESee the section below\u003C/strong\u003E \u003C/a\u003E.\u003C/p\u003E\n\u003Cp\u003EAdditionally and to the extent Shell is jointly responsible with a social media platform of a Shell Social Media Page, Shell will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on Shell Social Media Pages. For more information on how your personal data are processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.\u003C/p\u003E\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_copy_955038338","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_405766352/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EShell will only hold your personal data for a defined period of time.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_405766352/text_164686594","model":{"title":"How long do we hold your personal data for?","text":"\u003Cp\u003EPersonal data processed by Shell in line with this Privacy Notice will be deleted or rendered anonymous (such that it will no longer be possible to identify you);\u003C/p\u003E\r\n\u003Cp\u003E(1) every 5 years where you remain a customer during this period;\u003Cbr\u003E\r\n(2) without undue delay upon you requesting that your Shell account profile is deleted or to discontinue your participation in a Shell Loyalty Programme; or\u003Cbr\u003E\r\n(3) after 3 years for all subscribed services from our last interaction with you (that is where you have not used our services for 3 years).\u003C/p\u003E\r\n\u003Cp\u003EIn relation to financial transactions (including those made through a Shell App), your personal data will be held for 10 years from the transaction.\u003C/p\u003E\r\n\u003Cp\u003EIn all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_405766352","model":{}},{"organism":"Container","children":[{"organism":"Quote.Small","color":"inherited","colspan":4,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_405766352_cop/quote_copy_copy","model":{"title":" ","text":"\u003Cp\u003EThis Privacy Notice is updated over time.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":8,"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_405766352_cop/text_164686594","model":{"title":"Changes to this Privacy Notice","text":"\u003Cp\u003EThis Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in July 2021.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/simple_405766352_cop","model":{}},{"organism":"Container.XF","id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section/experience_fragment_","model":{}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.za/"},{"name":"Privacy notices","value":"https://www.shell.co.za/privacy.html"},{"name":"Motorist, Loyalty customer, Shell App user","value":"https://www.shell.co.za/privacy/b2c-notice.html"}]},"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.za/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Motorist, Loyalty customer, Shell App user","text":"If you are one of our retail customers, member of a Shell loyalty program or initiative, a user of the Shell Application or a visitor to a retail Shell website addressed to motorists.","links":[{"name":"canonical","value":"https://www.shell.co.za/privacy/b2c-notice.html"},{"name":"errorUrl","value":"https://www.shell.co.za/error.html"},{"name":"hierarchy","value":"en_za/privacy/b2c-notice"},{"name":"homeTitle","value":"Shell South Africa"},{"name":"homeUrl","value":"https://www.shell.co.za/"},{"name":"locale","value":"en-ZA"},{"name":"title","value":"Motorist, Loyalty customer, Shell App user | Shell South Africa"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell South Africa website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell South Africa website."},{"name":"themeMode"},{"name":"lastModified","value":"2025-07-12T18:06:39.882Z"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}],"image":{"src":"https://www.shell.co.za/privacy/b2c-notice/_jcr_content/root/metadata.shellimg.jpeg/1699257074064/shell-gratis-bensin-sebulan.jpeg","alt":"Employee giving Shell Clubsmart","width":2085,"height":1390}},"id":"/content/shell/countries/south-africa/en_za/privacy/b2c-notice/jcr_content"}